Do you hate FIDO? I have been a FIDO cell phone customer for about 12 years. I have always praised this company, recommended it to friends and family, that is until now.

My problems started in November 2010 when my wife informed me that she was calling me from her FIDO wireless phone and the call could not be completed. I borrowed her phone and called my cell phone. Instead or ringing, it went to a recorded message that the telephone number was "Not Assigned."

I was shocked and in horror. This is my work telephone and this phone number is on over 40 web sites! How many calls had I lost? What did potential clients think if they phoned me?

I tried to keep my cool and called FIDO customer service and informed them of this issue. They assured me that in between 3 and 5 days they would call me back with a resolution.

I waited a week and called again. After being transferred from person to person I finally spoke to a technician who informed me that they would get on top of the problem and call me back within three to five days with a resolution.....

I was upset. I told him that somebody told me that over a week ago. He said they had NOT looked into it yet but now they would. Needless to say I did not believe him. I told him if the matter was not resolved within two days I would take my business elsewhere.

He responded with a bad attitude and told me I would be penalized with a $100 cancellation fee if I terminated my contract with them. He told me I was on contract until January 20111. That was only a few weeks away. What about their responsibility to me in regards to this contract? Shouldn't I be able to receive calls on a service I am paying for? Isn't a contract something that is agreed upon by 2 or more parties? Why penalize me if you can't fix your problems? Why don't I have any rights here? Because our government supports this telephone mafia. Have you looked at all the taxes and additional fees thrown on your bill?

I waited another 2 days then tested my phone again. People could still not reach me. I was getting stressed out not knowing how much business I had lost due to this problem. I really did not want to cancel my contract and leave FIDO but what choice did I have? I decided to switch companies in December.

My phone bill from FIDO arrived a few weeks later and sure enough they charged me one hundred dollars plus taxes for canceling my service with them.

I called to dispute the charge. I spoke to a very nice lady named Rose who was empathetic to my experience. Rose then passed me off to Colleen. Colleen was a first class BITCH. She mockingly said: "You switched companies and you will have to pay". I asked to speak to a supervisor. She did no comply but rather put me on hold for a while.

When she came back - and I question whether she really did speak to a supervisor or not - she said there was nothing they could do. Bull shit Colleen you CUNT! You Fucking Bitch! I informed Colleen that I would cancel the 3 other FIDO phones in my household and she plainly did not care. She also informed me that her supervisor was informed of this and did not care.

My wife's FIDO cell phone contract ends on January 11, 2011 and I will go out of my way to cancel and move away form FIDO. I will most likely cancel the remaining 2 phones I have on contract with FIDO shortly after that.

After 12 years of service and thousands of dollars in business they discard you like a piece of crap!!! What ever happened to good customer service??

Fuck You FIDO and your crappy shitty customer service!!!!!

Part 2

After porting my number to a new carrier everything was working fine except...My wife and kids still cannot reach my line!! They Get a FIDO recorded message saying "the customer you are calling is unavailable." Well I suppose it's an improvement from what it used to be.

I called FIDO and reported the issue. They gave me attitude because I had cancelled with them. The initial response was "You are no longer a client so there is nothing we can do for you." I reminded them that I was calling on behalf or three other phones in my household the WERE STILL FIDO CUSTOMERS. They changed their attitude and told me - wait - you won't believe it - they will look into it and get back to me in 3-5 days.

I really need to get away from this company.

Part 3

Thankfully we have cancelled 2 of our 4 FIDO plans. This week we will cancel our third plan and soon enough we will cancel the last one. Bye bye FIDO. All you had to do to keep this customer was to look after your obligations.

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